FAQ

FAQ

What Currency Are Your Prices Listed In?

Although our office is located in China, our website operates in US dollars. Most Banks allow you to make international payments in foreign currency. You can check with your bank for more information and be aware that they may charge a small fee for this service.

How Long Does It Take to Receive My Items?

The shipping time depends on your location, we ship within 72 hours, but the average shipping time is about. 7-15 days. Please refer to our shipping policy for more information.

How can I get help with my order?

Please contact us via info@soicarearoma.com, or click the yellow button at the bottom right corner of our website to communicate with our customer service.

Where Are the Products Shipped From?

We are in China, all the products shipped from China.

Does the product have a warranty？

Yes, we have a one-year warranty.

What is the shipping cost？

Our policy is free shipping

What method of payments are accepted?

We currently accept all major credit cards as well as PayPal.